Gemma Quayle

As a Senior Client Services Administrator, Gemma plays a pivotal role in supporting MAC Group’s corporate clients.

An experienced administrator, Gemma joined MAC in 2022. In her senior role, she has built strong relationships with corporate HR contacts, providing responsive and high-quality service. Gemma manages and coordinates all corporate annual pension reviews, oversees enrolment processes, and prepares essential pre- and post-meeting documents.

Gemma collaborates closely across MAC Financial, working with our Independent Financial Advisers (IFAs), the Head of Corporate Advisory, and the wider administration team to ensure clients receive the high standard of service MAC strives to deliver. She also plays an important role in enhancing our processes, continually seeking ways to improve efficiency and service quality.

In addition to her primary responsibilities, she assists with reception duties, greeting clients, handling phone inquiries, and serving as a first point of contact for clients and providers, ensuring a welcoming and professional experience.

Areas of expertise

• Corporate annual reviews
• Corporate pension enrolment
• Supporting existing clients and HR contacts
• Co-ordinating IFA calendars
• Process updates