our People
Kirsty Duke
Client services manager
Kirsty is MAC Group’s Client Services Manager, she oversees our Private & Corporate Client Services teams.
She joined MAC in 2016, bringing six years of experience from the life assurance sector. Kirsty began her career at MAC Financial as an IFA Support and Trainee Paraplanner, working towards qualifications to become an Independent Financial Adviser. She soon shifted her focus to compliance, earning her Certificate in Compliance in 2018 and taking on roles as Deputy Money Laundering Reporting Officer and Data Protection Officer. In 2023, she was promoted to Client Services Manager.
In her role as Client Services Manager, Kirsty oversees the client services teams, coordinating their activities to ensure that our clients consistently receive the highest level of service. She collaborates closely with Ed Walter, Head of Private Client Advisory and Rebecca Netten, Head of Corporate Client Advisory to identify opportunities for streamlining business processes and enhancing the overall client experience.
Additionally, Kirsty oversees the implementation and onboarding of Group Pension Schemes, working closely with group pension providers to deliver tailored solutions for new and existing clients.
Areas of expertise
- Management of the Private & Corporate Client Services Teams
- Pension scheme implementation
- Enhancing processes and procedures
- Training and development
- Data protection & GDPR
Qualifications
- ICA Certificate in Compliance