Photo caption (L:R) Kirsty Duke, Emma Quayle and Gemma Quayle.
MAC Group is pleased to announce a series of internal promotions across its Client Services, Operations and Pension Trustee teams, reinforcing the Group’s ongoing commitment to service excellence, operational efficiency and the development of internal talent.
Emma Quayle has been promoted to Pensions Manager at MAC Financial Pension Trustees Limited (MFPT). Emma joined MAC Group in 2017 and brings extensive experience across both MAC Financial Limited (MAC Financial) and MFPT. In her new role, she is responsible for the compliant and efficient administration of pension schemes, working closely with Independent Financial Advisers and service providers to deliver high-quality service and a strong member experience, while maintaining consistently high professional standards across the MFPT team.
Gemma Quayle has been promoted to Client Services Team Leader at MAC Financial. Gemma joined MAC Financial’s Client Services Team in 2022 and plays a central role in overseeing both corporate and private client services teams. Gemma manages workloads, supports colleagues and ensures consistently high service standards. Gemma works closely with MAC Financial’s team of Independent Financial Advisers and the Operations Team.
Kirsty Duke has been promoted to the role of Group Operations Manager. Since joining MAC Financial in 2016, Kirsty has held a number of roles through which she has built a deep and practical understanding of the business, its systems and operational requirements. This strong foundation is now being leveraged in her Group role, where she applies her expertise to support MAC Financial, MAC Insurance Brokers Limited and MFPT. Kirsty is responsible for group-wide operational oversight, the delivery of strategic initiatives and driving digital transformation, helping to enhance efficiency and support the Group’s continued growth.
Commenting on the promotions, Ed Walter, Director of MAC Group, said:
These promotions reflect the strength and depth of talent within the MAC Group and our commitment to developing our people. Emma, Gemma and Kirsty have all followed dedicated career progression paths, and each brings experience, professionalism and leadership to their roles. Their appointments are thoroughly deserved and further strengthen our ability to deliver high-quality service while supporting the continued growth of the Group.
As MAC Group continues to grow, these promotions reflect its continued investment in people and leadership, strengthening the Group’s ability to deliver high-quality outcomes for clients both now and in the future.
